faq-en
Frequently Asked Questions
On this page, you will find clear answers to the most common questions and issues in Auto Reply Plus, such as reply interruptions, rule setup, artificial intelligence, interactive menus, and order forms.
Quick Help Sections
App Operation
Permissions, notifications, battery settings, and background operation issues.
Artificial Intelligence
Providers, models, API keys, daily limits, and general instructions.
Rules and Menus
Rule order, interactive menus, order registration, and conversation handoff.
App Operation Questions
Why is the app not replying to messages?
The issue is usually related to permissions, battery settings, or rules. Check the following points:
- Make sure notification access permission is enabled.
- Make sure the auto reply service is enabled inside the app.
- Disable battery restriction for the app.
- Allow the app to run in the background.
- Make sure you selected the correct messaging app, such as WhatsApp or WhatsApp Business.
- Make sure the rule is enabled and its conditions match the message.
- Make sure the contact is not included in the ignore or block list.
Why does auto reply stop after some time?
Some phones stop apps running in the background to save battery.
- Disable battery optimization for the app.
- Enable auto start if it is available on your phone.
- Allow the app to run in the background.
- Make sure notification permission has not been disabled.
- Check temporary blocking or handoff-to-human settings inside the rules.
Does the app need to stay open in order to work?
No, the app screen does not need to stay open. However, the app must be allowed to run in the background and should not be restricted by battery settings.
Does the app work with WhatsApp Business?
Yes, the app can be used with WhatsApp, WhatsApp Business, and supported apps, as long as you select the target app from the settings and enable the required permissions.
Artificial Intelligence Questions
Which AI providers does the app support?
The app supports five AI providers:
- Gemini
- ChatGPT
- DeepSeek
- Claude
- Grok
You can arrange providers by priority. The app starts with the first provider, and if it fails, it automatically moves to the next one.
What is the benefit of arranging providers and models?
Ordering helps the app choose the best provider and model for your needs. The app starts from the first provider in the list, and if the limit is reached, an error occurs, or the server is busy, it automatically moves to the next provider.
You can also arrange the models inside each provider. If a specific model fails, the app moves to the next model according to your order.
What is the difference between free and paid models?
Some models are free with daily limits, while others require a subscription or credit with the provider.
- Free models appear inside the app in green.
- Paid models appear inside the app in orange.
- Some Gemini and Grok models may be free with daily limits.
- ChatGPT, DeepSeek, and Claude usually require a paid API key or an active account with the provider.
Why is it better to add more than one API key?
Adding more than one key helps reduce reply interruptions, especially with free models that have daily limits.
When multiple keys are available, the app randomly selects a key each time to distribute usage between the keys.
What happens if an AI provider fails?
If the first provider fails because the limit has been reached, the key is invalid, the server is busy, or there is a connection issue, the app tries to move to the next provider according to the order you set.
What are the general AI instructions used for?
General instructions tell the AI how to reply to customers, what your business does, and what information should be used in replies.
- Write your business type.
- Choose the reply style you want.
- Add working hours, services, and prices if available.
- Write anything the AI should avoid.
Can I customize special instructions for a specific rule?
Yes. You can write special instructions inside the rule itself. When that rule is executed, the app uses the rule instructions. If the rule instructions are empty, it uses the general instructions from the AI section.
Rules Questions
What are rules inside the app?
Rules are the core of the auto reply system. They define when the app replies, when it ignores a message, when it uses AI, when it runs an interactive menu, when it registers an order, or when it hands the conversation over to a real person.
Is rule order important?
Yes, rule order is very important. The app checks rules from top to bottom.
- Place specific and important rules at the top.
- Place general rules, such as reply to all messages, at the bottom.
- Use the option to stop checking the remaining rules when needed.
What does reply to all messages mean?
This option makes the rule match all messages without exception. It is suitable for general replies or for running AI when you do not need specific conditions.
It is better to place this rule at the bottom so it does not prevent specific rules from working.
How can I stop the app from replying to specific words?
Create a rule that contains the words you do not want to reply to, then choose the no-reply action when the rule matches. This way, the app recognizes the message and does not send a reply.
What is the benefit of handing the conversation over to a real person?
This feature temporarily stops app replies when certain words arrive, such as: agent, support, human support, or I want a person.
You can set a no-reply period. During this period, the app stops replying so the app owner can follow the conversation personally.
Can I delay the reply before sending it?
Yes, you can set a delay before sending the reply inside the rule. The maximum delay is 99 seconds.
How can I prevent repeating the same rule?
You can use the setting that prevents a rule from repeating after it has been executed, either for a number of minutes or hours, or based on a specific number of messages. This helps prevent sending the same reply more than once to the same customer.
What is rule diagnosis used for?
Rule diagnosis helps you know which rule will run when a specific message arrives. It also helps you discover conflicts or ordering issues before using the rules with customers.
Interactive Menu Questions
What are interactive menus?
Interactive menus show the customer numbered options such as: prices, services, booking, or support. When the customer sends the option number, the app performs the action linked to that option.
Do menus work by themselves?
Usually, no. A menu is launched through a rule. So you should create the menu first, then link it to a rule that defines when it should be sent to the customer.
How many menus can I create?
You can create up to 20 main menus. Each menu is independent with its own settings, options, and levels.
Can I create menus inside menus?
Yes, you can create submenus inside the main menu to build a multi-level conversation, such as choosing a service, then choosing the type, then registering the order.
What actions are available inside a menu option?
- Send a specific text.
- Reply using artificial intelligence.
- Hand the conversation over to a real person.
- Link an order form to collect customer data.
- Open another submenu.
Order and Booking Form Questions
What are order forms?
Order forms help you automatically collect customer data, such as name, phone number, address, service type, appointment, or any information you need.
How does order registration work?
When an order form is launched from a rule or an interactive menu, the app starts asking the customer about the required fields in order. After the customer answers all fields, the order is saved inside the app.
Can an order form be linked to a rule?
Yes, an order form can be linked to a rule. Example: when the customer sends the word "booking", the booking form starts and collects the customer's data.
Can an order form be linked to an interactive menu?
Yes, an order form can be linked to an option inside an interactive menu. Example: the customer selects option 2, "Order a product", then the app starts collecting order data.
Where can I find orders after they are registered?
Orders are saved inside the Orders section in the app. You can review them, view the customer's data, check the order status, and follow up later.
Media and File Questions
Can the app detect images, videos, and voice messages?
Yes, rules can detect media types such as images, videos, audio files, and attachments, then perform a suitable reply according to the setting you choose inside the rule.
Can images and files be sent automatically?
No, images or files cannot be sent fully automatically in the same way as text messages.
However, the app provides a direct method that helps you prepare templates for images and files, then send them quickly from inside the app or from the conversation history when needed. This is suitable for sending product images, catalogs, files, or any ready attachments.
Contacts Questions
Can new numbers be added to contacts?
Yes, the app can help you add new contacts to your phone contacts, especially when a new number appears in conversations or message history.
The app may need contacts permission so it can save the name and number correctly on the phone.
Backup and Data Questions
Can I save a backup of my data?
Yes, the app supports backup and restore so you can keep your replies, rules, menus, forms, and important settings.
You can save the backup directly on your device, or save it to Google Drive depending on the method available inside the app, then restore it later when changing your phone or reinstalling the app.
Can data be imported?
Yes, data can be imported from files such as CSV or Excel depending on the feature available inside the app. This helps you enter a large amount of data quickly.
When do I need support?
Review the questions above first, then use diagnosis inside the app. If the issue continues, prepare the following information to make support easier:
What information is needed when requesting support?
- Phone model and Android version.
- Name of the messaging app you are using.
- Is notification permission enabled?
- Is battery restriction disabled?
- A screenshot of the rule settings if possible.
- An example of the message that was not replied to.
- The rule diagnosis result if available.
How can I contact technical support?
You can contact technical support from inside the app by sending a WhatsApp message to: +967784951895
It is better to send a brief explanation of the issue with a screenshot of the settings or the diagnosis result, if available, so the issue can be solved faster.
Didn’t find your answer?
You can go to the Contact Us page and send the issue details, or contact technical support via WhatsApp from inside the app.
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