how-to-use-en
How to Use Auto Reply Plus
Auto Reply Plus helps you manage messages intelligently through AI replies, smart rules, interactive menus, order collection, transferring conversations to a real person, and full control over how customers receive replies.
Quick Start
Follow these basic steps to prepare the app correctly before setting up AI and advanced rules.
```Install and Open the App
After installing the app, open it from the home screen and review the main sections such as Rules, AI, Menus, and Orders.
Enable Notification Access
The app needs notification access so it can detect new messages and reply to them automatically.
Allow Background Running
Allow the app to run in the background and disable battery restrictions so auto reply does not stop when the screen is off.
Select Messaging Apps
Choose the apps where you want auto reply to work, such as WhatsApp, WhatsApp Business, or any supported messaging app.
Test the Setup
Send a test message from another phone or a test conversation, then check the log to confirm that the message was detected and the reply was sent correctly.
AI Setup
By default, the app can reply using AI when no custom rule matches the message. That is why setting up AI is an important step before building advanced rules.
```The app supports five AI providers, and you can arrange them by priority. The app starts with the first provider in your order. If the connection fails, the quota ends, or the server is busy, it automatically moves to the next provider based on your selected order.
Provider Priority Order
You can arrange Gemini, ChatGPT, DeepSeek, Claude, and Grok in the order that suits you. The app starts from the top, then moves to the next one if it fails.
Model Order Inside Each Provider
Each provider may include multiple models. You can arrange models as you prefer, and if one model fails, the app moves to the next one.
Add More Than One API Key
It is recommended to add more than one key, especially for providers with free models and daily limits, to reduce the chance of reply interruptions.
Random Key Selection
When more than one key is available, the app selects a random key each time to distribute usage and reduce pressure on a single key.
General AI Instructions
General instructions tell the AI how to deal with customers, what your business is, and what reply style should be used.
```- Describe your business: Write your business type, such as a store, restaurant, clinic, maintenance service, support team, or any other activity.
- Choose the reply style: Decide whether replies should be formal, friendly, short, detailed, marketing-focused, or direct.
- Add important information: Such as working hours, payment methods, delivery areas, services, prices, or booking policy.
- Define what should be avoided: Such as not giving uncertain prices, not confirming bookings without complete data, or transferring important cases to a real person.
- Keep instructions clear: The clearer and more organized your instructions are, the more accurate the replies will be.
Rules: The Core of Auto Reply
Rules are the most important part of the app. By default, the app can reply using AI, but rules control the workflow: when the app replies, when it ignores a message, when it transfers the conversation to a real person, and when it records an order or opens an interactive menu.
```Reply to All Messages
This option makes the rule handle all messages without exception. It is useful for general replies or enabling AI for all conversations.
Reply to Specific Keywords
You can define specific words or phrases, and when a message contains them, the matching rule is executed.
Detect Media
A rule can handle images, voice messages, videos, and attachments, then decide the correct reply method based on the message type.
Use AI
A rule can use AI with its own custom instructions, or leave instructions empty to use the general AI instructions.
Transfer to a Real Person
When certain words are received, such as requesting an agent or direct support, the app can stop replying for a period you define.
Record Customer Orders
A rule can be linked to an order form created in the Order Forms section, so the app starts collecting customer data step by step.
Do Not Reply to Specific Words
You can create a rule that prevents replies when certain words are received, such as messages that do not need an answer.
Temporarily Block Customers
A rule can block or stop replying to a customer for a specific period when the customer sends certain words defined by the user.
Run Interactive Menus
A rule can be linked to a predefined interactive menu, allowing the customer to choose from several options and receive replies based on the choice.
Reply Methods Inside a Rule
When a rule is executed, you can choose how the app should reply.
```- Send multiple replies: Define more than one reply inside the rule and send them according to the settings.
- Choose a random reply: The app selects a different reply each time from the replies linked to the rule.
- Use AI: Generate the reply based on the customer message and selected instructions.
- Link an interactive menu: Send a menu of options to the customer and continue based on the selected option.
- Link an order form: Start collecting customer data such as name, phone number, address, and order type.
- Transfer to a real person: Stop app replies for a specific period so the user can continue the chat manually.
- No reply when matched: The rule can match the message without sending any reply.
Important Rule Settings
```Reply Delay
You can set a waiting period before sending the reply. The maximum delay is 99 seconds.
Prevent Rule Repetition
You can prevent the same rule from running again for minutes, hours, or after a specific number of messages.
Working Time Control
A rule can run on specific days or hours, such as only during working hours or during offers and campaigns.
Stop Checking Other Rules
When an important rule is executed, you can prevent the app from checking the next rules to avoid sending more than one reply to the same message.
Create Rules with AI
After setting up AI properly, you can write what you want in simple language inside the app, and the app will create suitable rules and connect them with the required settings.
```Write Your Request
Example: I want to record an order when the customer sends “booking”.
Analyze Instructions
The app understands the reply type, keywords, time, and required form.
Create Rules
It adds rules with their settings and links them to replies or forms.
Review and Save
You can review the results and then save them inside the app.
- You can request rules for replying to specific keywords.
- You can request order or booking collection and link it to an order form.
- You can set specific working times for a rule.
- You can request transferring the conversation to a real person when specific words are received.
- You can create multiple rules at once from one clear description.
Rule Diagnosis and Testing
Rule diagnosis helps you make sure that the reply system works as expected before using it with customers.
```Simulate a Message
You can test a sample message and see which rule will match it and what reply will be executed.
Detect Conflicts
Diagnosis helps you identify conflicting rules or rules that may prevent others from working because of their order.
Interactive Menus
Interactive menus help you build an organized conversation with customers. The menu is linked to a rule, and when the rule runs, the customer receives numbered options to choose from.
```Up to 20 Main Menus
You can create up to 20 main menus, and each menu can have its own settings, style, and options.
Multiple Submenus
You can add menus inside menus to build multiple levels such as services, prices, booking, and support.
Linked to Rules
A menu usually does not run by itself. It is launched through a rule that decides when it appears to the customer.
What Can You Do Inside a Menu?
- Send a specific text: Such as price details, service information, or order instructions.
- Reply with AI: Generate a suitable reply based on the customer’s choice and conversation context.
- Transfer to a real person: Stop auto reply so the user can continue the conversation manually.
- Link an order form: Start collecting customer details after a specific menu option is selected.
- Open a new level: Move the customer to a submenu with more detailed options.
Simple Workflow Example
```Customer Message
The customer sends a word such as booking or price.
Rule Check
The app checks rules according to their order.
Run Action
It sends a reply, opens a menu, or records an order.
Save Result
The conversation or order appears in the log.
Order and Booking Forms
Order forms help you collect customer data automatically in an organized way. Instead of replying manually and asking for the name, phone number, or address, you can create a form with the required fields, and the app collects them from the customer step by step inside the conversation.
```Create an Order Form
You can create a form for each service, such as booking, product order, maintenance request, consultation, or any type of request that fits your business.
Define Required Fields
Add the fields you want to collect, such as name, phone number, address, service type, quantity, appointment time, or any other details.
Collect Data Through Chat
When the form starts, the app asks the customer for each field in order, waits for the answer, then moves automatically to the next field.
Confirm the Request
After all data is completed, a summary can be shown to the customer for confirmation before saving, depending on the settings chosen by the user.
Save Orders
The order is saved inside the app with customer details and order status, so you can review and follow it later.
Link with Rules and Menus
An order form can be started through a specific rule or through an option inside an interactive menu, depending on the conversation flow you want.
Examples of Using Order Forms
- Stores: Collect customer name, phone number, requested product, quantity, and address.
- Restaurants: Record the order, number of meals, address, and payment method.
- Clinics: Collect name, phone number, booking type, and preferred day.
- Maintenance services: Collect issue type, customer location, contact number, and suitable visit time.
- Support teams: Collect issue type, app or service name, issue description, and an image or extra details when needed.
Tips for Best Results
```- Start by setting up general AI instructions before creating complex rules.
- Arrange providers and models by priority to reduce reply interruptions.
- Add more than one API key when possible, especially for providers with daily limits.
- Place the most specific rules at the top, and general rules such as “reply to all messages” at the bottom.
- Use interactive menus when you have more than one service or option.
- Use rule diagnosis after major changes to make sure everything works as expected.
Want Solutions for Common Problems?
Go to the FAQ page to learn why replies may stop, how to fix permission and battery issues, and how to configure rules correctly.
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